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Virtual Assistant & Property Operations

I Help US Property Managers Run Seamless Operations

8+ years of experience in Airbnb operations, short-term rental management, and executive support. 100% US-client focused, working remotely from the Philippines.

Alisa Mari Jaen at Hue Hotels & Resorts, Boracay
8+ Years
Experience
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Alisa Mari Jaen headshot
About Me

From Boracay's Finest Hotels to Your Remote Operations Team

I started my career at the front desk of luxury resorts in Boracay, Philippines — greeting guests, coordinating events, and managing reservations at properties like Hue Hotels & Resorts and Lakawon Island Resort. That hands-on hospitality experience taught me what five-star service truly means.

Today, I bring that same standard of excellence to US-based property managers and Airbnb hosts as a remote Virtual Assistant. From managing multi-property STR portfolios and handling Airbnb claims to executive-level administrative support, I help property businesses run smoothly — so owners can focus on growth.

With expertise in platforms like Guesty, iGMS, SuiteOps, and Pricelabs, I seamlessly integrate into your existing tech stack and adapt to your workflow from day one.

8+
Years Experience
100%
US Client Focus
50+
Properties Managed
2
Languages
Services

What I Can Do For You

Airbnb & STR Operations

  • Listing optimization & pricing strategy
  • Guest communications & review management
  • Claims resolution & revenue protection

Property Management

  • STR & MTR full-cycle oversight
  • Vendor coordination & maintenance tracking
  • Turnover management & supply ordering

Executive & Admin Support

  • Calendar & email management
  • Document preparation & reporting
  • Travel coordination & scheduling

Guest Relations

  • 5-star guest experience management
  • Complaint resolution & recovery
  • Check-in/check-out coordination

OTA & Channel Management

  • Airbnb, Booking.com, Expedia
  • Rate parity & calendar sync
  • Direct booking management

Leasing & Tenant Ops

  • Lease preparation & documentation
  • Tenant screening & background checks
  • Move-in/move-out coordination

Tools & Platforms I Use

iGMS Guesty SuiteOps Pricelabs Monday.com Trello Slack Canva Airbnb Booking.com Google Workspace MS Office
Career

Professional Experience

Sept 2024 — March 2026

Executive & Operations Assistant

US-Based Short-Term Rental Company

  • Direct CEO assistant managing executive priorities and operational tasks
  • End-to-end Airbnb listing management, claims resolution, and revenue protection
  • Led new unit setup, supply management, and lease coordination
Aug 2024 — April 2025

Property Manager — Mid-Term Rentals

Midterm Rental Company

  • MTR property marketing on Furnished Finders and Airbnb
  • Tenant screening, application review, and background checks
  • Dynamic pricing optimization with Pricelabs via iGMS PMS
April 2022 — Sept 2024

Airbnb Property Analyst

Redwood Capital LLC

  • Market research using AirDNA and STR data analysis
  • Revenue calculations and ROI analysis for investment decisions
  • Led arbitrage lead generation across US markets
April 2022 — Sept 2024

Reservation Officer / Sales & Marketing

Hue Hotels & Resorts, Boracay

  • Direct CEO assistant for hotel operations
  • Airbnb listing management and claims handling for the resort
  • New unit setup, supply ordering, and lease documentation
Aug 2021 — March 2022

Real Estate Virtual Assistant

Homesellercashoffer

  • Lead generation through cold calling campaigns
  • CRM data entry, appointment setting, and lead pre-qualification
Aug 2019 — Oct 2021

Front Office & Reservations Coordinator

Hue Hotels & Resorts, Boracay

  • Front desk operations and guest-facing hospitality
  • Events and banquet coordination for corporate and government clients
June 2018 — July 2019

Front Desk & Reservation Officer

Lakawon Island Resorts & Spa

  • Guest-facing front desk and reservation management
  • OTA and social media account management
Testimonials

What Clients & Colleagues Say

We booked our accommodation with you on 27 Jan – 29 Jan 2020 in the hopes of making our trip to the island of Boracay more memorable and I am writing this message to say my biggest thank you for exceeding our expectations.

We would like to give a huge shoutout to the stunning and beautiful Alisa, Bejah and Chen and the rest of the reservation and reception team for the amazing treatment. When we needed something during our stay, the staff was right there to help. I can't thank Alisa enough. Security is also much seen and heard of, a big factor.

Hospitality and property are not easy things to manage. The amenities, the rooms, are all great to the eye, but livable. Momentous and most importantly, we also appreciate the effort to make your guests feel safe and secure in their vacation. I cannot overemphasize how happy we are with booking you for our accommodation on our trip.

HB
Hue Hotels Boracay Guest
Detailed Guest Review Letter

Hi Ali! So sorry, been super busy the past few days. Will find a time to call within the next couple of days though! Thanks so much for the update btw! Great job with the 3 properties today!

R
Ryan
US STR Client

On behalf of the Gold Plan family, we would like to thank all of you for giving such an exceptional service starting from airport, going to the hotel, room accommodation and transport. Especially to JC, Alisa, and to the head of Hue Hotel. Again, thank you so much.

GP
Gold Plan Insurance Group
Corporate Guest, June 2024

We would like to extend our sincerest gratitude for our recent transaction and booking with your property. Our clients enjoyed their stay in Boracay, particularly in Hue Hotel. They had praises to say about the property, its food and the management. Thank you for your patience and assistance at the time of booking. Looking forward to more transactions with you.

KR
Karla Rivera
Polaris Travel & Tours

Dear Alisa, Wow! Thank you very much for being so kind granting our request. This would be actually our second time staying in Hue and I'm still amazed by your hospitality. I appreciated this big time. Have a great day forward!

JL
Jolina Lompot
Returning Guest, Hue Boracay

Allow us to express our deepest appreciation for the enduring support and the invaluable partnership we've cultivated with Hue Hotel. It has been both an honor and a privilege to collaborate with an establishment of such distinction.

Your acknowledgment of Travel Blessings as one of your top producers is a testament to the dedication and commitment we bring to our endeavors. Being recognized and included in your special occasions was not just a moment of celebration but a generous touch of pride. It's our pleasure to contribute to the success of such a distinguished venue, and we are sincerely grateful for the opportunity.

TB
Travel Blessings Management & Team
Travel Partner — Formal Recognition Letter
Recognition

Awards & Certificates

Way To Go! Certificate of Recognition — Hue Hotels, October 2023
Way To Go! Certificate of Recognition — Hue Hotels, January 2024

Certificates of Recognition — Hue Hotels & Resorts, Boracay

Get In Touch

Let's Work Together

Available for full-time remote positions, US time zones. Let's discuss how I can streamline your property operations and give you back your time.

Available for immediate start